Frequently Asked Questions
Everything you need to know about your Nonna Tonda order
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to customers within the United Kingdom and the European Union. We hope to expand to more regions soon.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link to monitor your package's progress in real-time.
Are your products ethically sourced?
Yes, we pride ourselves on working with sustainable suppliers and ensuring that all products meet our high standards for quality and ethical production.